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- #Verizon in home agent does not work update#
- #Verizon in home agent does not work upgrade#
- #Verizon in home agent does not work full#
- #Verizon in home agent does not work tv#
The only group that can change status is only accessible by phone AND is only open for limited hours.Only one “group” can change account status.Web site access is prohibited for “suspended” accounts.The chosen notification method is only one email.The default is set to cancel all services.It took a host of policies to put me in this 25+ hour ordeal. What Policies/Procedures do you have that cause problems? I am cautiously optimistic that I might in the next 5 hours though. So, after an hour of calls and 20 hours of waiting, I still don’t have service.
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They also confirmed that the group that is only open 11-9 EST is the only group that can “put in the order” to allow Verizon’s system to reconnect with my home. They confirmed that the “order” had never been “put in”.
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I kicked myself and called the number, where a helpful rep told me (at 6pm now) that she had “put in the order” and that service would be restored “within 4 hours”.īy midnight there was still no service. Yes, all this would have been avoided if it hadn’t been missed or ignored and I had only called them to tell them I really wanted what I’d just told them I wanted. Yes, I should have seen the email when it first came. Her attempt to transfer me ends in a dial tone.īut wait, there’s more! This experience sends me searching through my email where I find the one above with the special phone number. I finally get a human who says she has to transfer me to a special department. I call the main Verizon number (I haven’t found the email with the special number yet) and after numerous prompts to try to get to tech support I get a cryptic message that says that “due to the status of your account Tech Support cannot assist you at this time”. Accounts in “suspended mode” can no longer log into the Verizon web site. As soon as they turn off the other services they place the entire account in a special “suspended” mode.
#Verizon in home agent does not work upgrade#
Why would anyone at Verizon think this was a good idea? Why set the default at “we’ll cancel everything even though you didn’t ask for that”? If I wanted to cancel the rest of the services wouldn’t I say so when I received the next bill? If not and I paid Verizon would still have a paying customer!Įven if there’s some reason to make that the default, why not override that default on the phone call when I told you I wanted to not only keep but UPGRADE the other services? I found it when feverishly searching yesterday for some explanation for the outage.
#Verizon in home agent does not work full#
I take full responsibility at this point for missing that email. We appreciate your business! Your complete satisfaction is our goal. Any charges incurred for FiOS service following completion of your order to cancel Verizon voice service will automatically be credited within one to two bill cycles. Your service will be suspended after 10 days. If you do not wish to retain your remaining Verizon FiOS services, you do not need to take any action.
#Verizon in home agent does not work update#
If you wish to continue your remaining FiOS services (TV or Data), please contact us within the next 10 days at XXX-XXX-XXXX Monday-Friday between 11:00 AM and 9:00 PM ET so that we can update our records. Therefore, we need to be sure that our records correctly reflect the status of your remaining FiOS services following your recent request to change your voice telephone service to another provider.
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We know how important your Verizon FiOS services are to you. Here’s an excerpt from the email Verizon sent me:
#Verizon in home agent does not work tv#
So, a couple months ago, I called Verizon, explained that I was moving my phone service, UPGRADED my TV and Internet service, and let them know my phone number would be moving to another carrier.įor some reason, in spite of my call to them and in spite of my upgrade, they have a process that automatically assumes they should cancel all your service if you move away your phone number. Recently, for a host of reasons, I decided to switch to a separate phone service. I started with the comprehensive bundle (TV/Phone/Internet) and had a great experience. Ever since it was first available I’ve had Verizon’s blindingly fast FiOS service at home.